Frequently Asked QuestionsHere are answers to the most common questions. If your question hasn’t been answered, please contact us and we’ll be happy to personally help you. When will my order arrive? Standard shipments will arrive 4 – 14 business days after ship confirmation. For Expedited shipments, allow 2 – 6 business days after ship confirmation. International shipments may take up to 21 business days. How do I report lost or damaged shipments? Use the contact form to report a lost or damaged order. We’ll look into the issue and get back to you to ensure your satisfaction. How do I return an order? Use the contact form to submit a return request. We’ll reply with specific instructions for your return. Do you offer combined shipping discounts for multi item orders? Sorry, we are unable to offer shipping discounts. eBay and Amazon set the shipping prices. How quickly can I expect a response to my email? Our goal is to respond to all emails within one business day (M-F). What are your customer service hours? Monday through Friday 7AM – 3PM Eastern Time. Do you charge a restocking fee for returns? We do not charge a restocking fee for returns. Woohoo! Can I pick up my order from your warehouse or return an item in person? Sorry, we do not have a retail storefront and are not able to serve customers at our facility. Can you please send me a catalog? I am sorry but we do not have a catalog due to our constantly changing titles and quantity. If at any time you want to see what we are currently offering, please check out our eBay store page.If your question hasn’t been answered, please contact us and we’ll be happy to personally help you.